Product Line Manager, Personal Lines

About the Role

The Line of Business Product Manager for Personal Lines Insurance, will be responsible for shaping the strategic direction of our insurance products, owning the product P&L, and identifying and addressing future challenges in the market. This role will have a nationwide scope, encompassing all countrywide changes and analyses for our personal lines’ insurance products. Ideal candidate will lead a cross-functional team to drive product innovation, improve customer experience, and achieve business objectives.

Responsibilities and Duties

• P&L Ownership and Strategic Planning:
  • Own the product P&L, including pricing strategy, revenue growth, and cost management.
  • Monitor the portfolio performance to identify and address any profit challenges
  • Utilize product experience, industry knowledge and competitor assessments, assist in the development of business segment strategies, appetite expansion and product enhancements.
  • Define the product roadmap and prioritize initiatives based on market research, customer feedback, and business goals.

• Rating, Underwriting, Coverages, and Policy Contracts:
  • Work closely with the underwriting and actuarial teams to develop and implement effective rating and underwriting strategies.
  • Ensure a thorough understanding and ownership of insurance coverages, policy contracts, and claims processes.
  • Align pricing and underwriting actions with market conditions and business objectives.

• Nationwide Analyses:
  • Utilize data analytics to inform product strategy, pricing decisions, and performance evaluation.
  • Lead the implementation of all countrywide changes for personal lines insurance products.
  • Conduct comprehensive analyses of product performance, market trends, and competitive positioning on a nationwide scale.

• Risk Management:
  • Identify potential risks and hurdles in the market, such as regulatory changes, economic shifts, and technological disruptions.
  • Develop risk mitigation strategies and contingency plans to ensure business continuity.
  • Stay informed about changes in insurance regulations and ensure proactive compliance.

• Customer Focus:
  • Champion the voice of the customer, ensuring products meet and exceed customer expectations.
  • Conduct market research, customer surveys, and focus groups to gather insights and validate product concepts.
  • Enhance customer experience through innovative product features, services, and digital solutions.

• Partnership:
  • Partner with and guide as needed, Regional Product Managers and Underwriting Managers, fostering a collaborative and high-performance culture.
  • Drive cross-functional alignment and collaboration to achieve product objectives.

• Bachelor's degree in Business, Actuarial Science, Finance, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in product management, preferably in the insurance industry.
• Proven track record of successfully developing and managing insurance products, with a focus on personal lines insurance.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Demonstrated ability to present complex information to senior management in a clear and impactful way.
• Knowledge of regulatory requirements and industry standards in insurance.
• Exceptional execution and project management skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

To apply, please submit your resume and online application

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 23 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

Donegal Insurance Group has a variety of positions that are either onsite, hybrid, or remote. With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a fully remote position, the ideal candidate must live within our Donegal footprint (Current approved states for remote work are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)